The practical details
Terms & conditions.
Product operation, natural materials and installation all come with practical conditions. Our complete terms apply to every order.
Read our complete terms and conditions.
Key practical themes
Our terms explain expected gaps, movement and colour variation in made-to-measure products, as well as operation, care, installation access and payment.
Child safety
Looped chains must meet the required child-safety height or use an appropriate safety device. We will explain safe operation for the product installed.
Materials and movement
Timber, fabric, aluminium and PVC can show natural colour variation, and fabric blinds may not always sit perfectly flat. These characteristics are addressed in our complete terms.
External awning care
Retractable awnings should be closed during storms and severe weather. Follow the operating advice provided at installation.
Warranty
Under our current terms, faulty products are fixed at no charge for five years. Please review the complete terms for the conditions applying to your order.
Let’s get the fit right
Start with a free quote.
Meet us in your home, or tell us which plans you have ready if you are still building. We will help you narrow the range before you commit.